Virtual Logistics Services

Our Virtual Logistics and Truck Dispatch services in the USA are built to keep your freight moving smoothly while maximizing profitability for both carriers and brokers. We provide reliable, experienced dispatch support with clear communication, fast execution, and real industry know-how. From booking strong-paying loads to managing day-to-day operations, we handle the logistics so you can focus on growing your business.

We work with a wide range of equipment and load types, including Dry Van, Reefer, Flatbed, Step Deck, and Power Only. Our dispatch process covers everything end-to-end — load sourcing and negotiation, broker/carrier coordination, scheduling, documentation support, and consistent track & trace to ensure visibility and on-time delivery. With proactive updates and problem-solving on every load, we help reduce downtime, improve efficiency, and strengthen long-term relationships.

Key feature of customer support

Our Virtual Logistics and Truck Dispatch services at 101 Solutions are built to support carriers and brokers throughout the USA with dependable, results-driven operations. We provide skilled dispatchers who focus on securing strong loads, planning routes, and managing schedules efficiently to keep trucks moving and revenue steady.

Our key features include end-to-end dispatch coordination, clear broker/carrier communication, and real-time Track & Trace with proactive updates. We work across all major equipment types—Dry Van, Reefer, Flatbed, Step Deck, and Power Only—while handling rate negotiation, paperwork, and delivery follow-ups. With consistent execution and industry experience, we reduce downtime, improve load flow, and strengthen long-term relationships.

Our process of customer support

Our customer support process starts by understanding your brand, tone, and service goals. We then train our team to align with your standards and communication style. Through continuous monitoring, feedback, and performance tracking, we ensure every interaction builds trust and customer loyalty.

STEP

01

Discovery Phase

We learn your company’s tone, policies, and customer expectations.

STEP

02

Implementation

We assign skilled agents and train them to handle your customer base effectively.

STEP

03

Collaboration

We set up systems like Zendesk or Freshdesk and ensure smooth integration.

Lets address your questions today!

We dispatch Dry Van, Reefer, Flatbed, Step Deck, and Power Only. We handle local, regional, and OTR loads based on your preference.

 

Yes. We support carriers with load booking and dispatch, and help brokers with carrier sourcing, coordination, and track & trace.

 

We provide real-time tracking using driver check-ins, GPS tools, and broker portals, with proactive updates until delivery confirmation.

 

Load searching, rate negotiation, route planning, scheduling, broker communication, paperwork support (BOL/POD), and delivery follow-ups.

You have different questions?

Our team will answer all your questions. we ensure a quick response.